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HR Manager/People Partner

Location: Lochside View, Edinburgh

Salary (range): Negotiable

Job description:

HR Manager/ People Partner

Salary: Salary: £32 – £45k based on knowledge, skills and experience.

This role based in Edinburgh offers a competitive rewards package including 31 days annual leave, 20% annual performance related bonus, pension plan, employee discounts and flexible benefits.

About us

Think water’s boring? Think again. Life at Business Stream is fast paced, we are operating in a highly competitive new market, where no two days are the same. We are one of the leading providers of water retail services to businesses across the UK. It’s been an exciting few years for us, we acquired the non-household customer base of Southern Water in April 2017, and in October 2019 we acquired Yorkshire Water’s non-household customer base. We’ve also secured over £250 million of new business and firmly positioned Business Stream as one of the top three water retailers in the UK.

We’re passionate about our people and our customers and we want to make a positive difference to the environment and the communities we live and work in. And that’s why we launched our water efficiency pledge, committing to help our customers reduce the amount of water they use by 20%.

The role

Our people vision is simple – we want Business Stream to be a great place to work where people feel valued, trusted and empowered.

We are looking for an experienced HR Generalist who will be responsible for providing comprehensive HR support to our leaders across the business, at both a strategic and tactical level. This will include providing support on employee engagement, organisational design, reward and recognition, employee relations, recruitment, learning and development, absence management, equality, diversity and talent management, as well as helping to deliver the following:

Talent management and leadership development: ensuring that our leaders are clear about our goals and direction and have the right skills to develop and nurture high performing teams. Developing a standard set of management policies and procedures which all managers are trained in and able to apply effectively, with softer skills training provided to support new and developing managers. Introducing talent management and succession plans to develop our pipeline of future leaders

Performance Management: equipping our leaders with the skills they need to optimise the performance of individuals within their teams and helping them to manage inconsistent or poor performance with confidence

Multiskilling: upskilling our teams so that they are able to provide an end to end service for our customers, rather than just managing individual transactions and touchpoints. This will lead to quicker customer resolutions and provide opportunities for development and progression

Cultural transformation: helping foster a customer-centric culture where people are rewarded and recognised for providing great customer outcomes, encouraged to focus on continuous improvement and incentivised to work together to make a positive difference for our customers

Organisational Design: helping to design our future operating model so that we can successfully support our ever-growing customer base of more than 350,000 customers. Whilst also ensuring that new colleagues who join Business Stream have a positive experience and are quickly embedded into our teams and culture

Attract and retain talent: developing talent, reward, recognition and succession planning strategies to ensure that we can attract and retain employees at all levels

If you are someone who wants to make a positive difference and who enjoys working in a fast paced, energetic environment with great people then this role is for you.

Key Responsibilities

  • Support the Head of People & Development to develop and implement a people plan for the business which supports our business goals and objectives
  • Partner with business leaders to provide expertise in the following areas: talent management, performance management, coaching, pay and benefits, absence management, employee relations, learning and development, change management, diversity and inclusion and recruitment
  • Act as an escalation point for issues within the people and development team, including any escalated employee relations issues
  • Build strong relationships with key stakeholders across the business, providing guidance, support and challenge from a people perspective
  • Engage and support line managers and leaders on the correct application of all people processes, leading to efficient, engaged and motivated teams across the organisation
  • Advise line managers on appropriate recruitment decisions, ensuring adherence to our organisational principles and a great candidate experience for new employees joining the business
  • Lead and manage People & Development annual processes, continuous improvement projects and cross business projects which have people dependencies, this may include TUPE due diligence and support
  • Ownership of the annual performance and development, pay review and bonus process
  • Lead activities to support a positive culture of awareness on inclusion, diversity, wellbeing and mental health resilience
  • Provide HR policy and employee relations guidance
  • Develop and deliver appropriate People & Development analytics to support people decisions both corporately and at directorate level

Key Skills/Attributes

  • Experienced generalist across all of key people and development activities including – employee engagement, organisational design, business change management, reward and recognition, employee relations, recruitment, learning and development, absence management, equality, inclusion and diversity, wellbeing and talent management
  • Experienced HR professional with ability to develop and deliver a People plan that supports our goals and aims
  • Excellent people management skills and ability to communicate in an engaging manner across multiple levels of stakeholder and customer
  • Ability to support leaders through organisational change, ensuring that people are engaged and supported through change and that change is owned and sustained
  • Highly effective influencing skills and a strong ability to work collaboratively with peers to drive and promote the benefit of strong people leadership
  • Proven track record of developing and implementing project plans across a wide range of People & Development projects
  • Ability to plan and prioritise workload
  • Good working knowledge of employment legislation and statutory entitlements
  • Energetic, enthusiastic and able to deliver results by inspiring others
  • Excellent written and verbal communication skills
  • CIPD or equivalent is essential

How do I apply?

Please submit a covering letter and CV through our Careers page. Please note, your cover letter will also be reviewed as part of the selection process and should cover the following points:

  • Why you are interested in applying for the role
  • How you meet the essential criteria
  • Why you think you’d be a strong match for the role
  • Your current salary details
  • Your current notice period

The closing date for applications is Friday, 23 October at 5pm

Desired skills:

Human resources people partner business HR manager ​contact centre

Contact information:

Contact name: Gillian Brown

Email: recruitment@business-stream.co.uk

Category

Q Edinburgh

7 Lochside View
Edinburgh
EH12 9DH

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